Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, sof tware and services improve the way our customers manage and automate their operations.

Great people make Schneider Electric a great company.

As a Field Services Order Fulfillment Specialist you will be responsible for the on-time fulfillment and delivery of Field Services orders.

This includes:

• Launch the purchase orders and coordinate with the supply chain network (Global  & Regional Hubs, Country DCs, FSL, plants, suppliers)
• Be the single point of contact of worldwide Front Office Field Services teams and ensure proper coordination to meet agreed SLAs & delivery agreements
• Coordinate with the logistics providers (Warehousing, Transportation, Control tower)

Main responsibilities:

• Manage order portfolio (delivery & return orders) :  day-to-day monitoring (driven by CCC/FS rescheduling, cancellation, prioritization inputs, manage allocation etc…)
• Handle Escalations on a timely manner and provide with the best answer & resolutions to Internal & External customers
• Manage Complaints (CR’s, BRE …), Exceptions, Data Issues, Transportation & Customs Queries
• Generate & release PO’s to suppliers. Follow-up on late deliveries
• To support FS Planners with supply chain information
• Coordinate the deliveries with the Supply Chain Network (warehouses/Plants) and Carriers (including last mile delivery to FSR)
• Responsible for accurate logistics information to guaranteeing the success of deliveries
• Coordinate with planning for the inventory availability
• Operate the reverse logistics & repair flows
• Daily supervision of logistic providers (UPS, Fedex, …)

Requirements:

• Strong Order Management background
• Minimum 3 + years of experience in Supply Chain : Planning and /or Logistics execution 
• Proficiency in French  language & strong Microsoft Excel skills
• Resolving conflict, improving efficiencies, continuous improvement.
• Customer service – oriented mindset
• Work on a highly demanding environment (handle multiple & conflicting priorities and prioritize on an effective & timely manner)
• Good communication skills : ability to deal with crisis management, handle exceptions, provide with alerts to FS and to SC
• ERP knowledge: SAP / Oracle